We find hidden leaks and fix them properly, and take care of the everyday repairs: toilets, faucets, shut-off valves and outdoor taps, at published prices, across the North Shore and Metro Vancouver.
Prosafe finds and repairs leaks, from a running toilet to a hidden pipe in a wall, and handles the everyday repairs: toilets, faucets, shut-off valves, outdoor taps and appliance hookups, most at published prices. On request, we give you a signed report that documents the leak and confirms the repair: the proof a city asks for before it credits a water bill, and the record your insurer needs.
Two checks you can do: the toilet dye test (a few drops of food colouring in the tank, no flushing, 15 to 30 minutes), and, if you can see a meter, closing the main shut-off: if the meter stops, the leak is inside the house. Both come from the cities’ own guides (Vancouver, West Vancouver).
For a leak hidden in a wall, we use a moisture meter to find the affected area, open only the section we need and repair the leak. For sewer and storm lines, we use a camera inspection and a line locator to find the problem. Then we test the repair and, on request, write up what we found and fixed in a signed report.
A moisture meter shows the affected area of the wall. On sewer and storm lines, a camera and a line locator show where the problem is.
Once the area is known, we open only the section we need to reach the pipe, and protect the room around it.
The repair is tested, and on request your signed report names the leak, where it was and how it was repaired.
Ready to talk about your job?
It depends on whether your home is on a water meter and whether your city has a leak credit. Plain-language summaries, each with its official source. Always check your city’s current terms.
| Municipality | Homes on a meter? | Leak credit | What it needs |
|---|---|---|---|
| City of North Vancouver | Homes with a new or replaced service connection are metered. | Yes, for a metered account, at the City’s discretion, when you could not reasonably have known about the leak and it is repaired within 96 hours of the City’s notice. | An attestation from the qualified person who repaired it: that there was a leak, that it is properly repaired, and that it explains the extra use. The excess is billed at half the rate. Source: Bylaw 6417, s. 705 |
| District of North Vancouver | No. Houses pay an annual flat rate; fewer than 1% have a meter, through a pilot. | No leak credit in the water bylaw. | Not applicable on a flat rate. Source: District report, 2025 · Bylaw 2279, s. 40 |
| West Vancouver | Yes, every home. | Yes, for a leak on the buried line between the meter and the point where the pipe enters the house. | A written request within 30 days of the bill, with an attestation from the firm that repaired it. The excess is billed at 25% of the volume fee, plus an administration fee. Source: Bylaw 5260, s. 13.7 · adjustment form |
| Vancouver | All multi-family buildings, and houses built or renovated since 2012; every customer by 2040. | Yes, for an underground leak between the service pipe and the building, once repaired. Above-ground and fixture leaks do not qualify. | Documentation of the repair, such as a plumbing invoice. The City’s page asks for the repair to start within 2 weeks of notice and adjusts up to 6 months. Source: metering · high water use |
| Burnaby | Not yet. A phased, mandatory meter program began in June 2026, installed at the City’s cost; homes stay on the flat rate for now. | For metered accounts: relief for an unavoidable failure in underground piping, up to 12 months back. Toilets, faucets and appliances are excluded. | Proof of the repair, with the paid invoices. Source: meter program · metered accounts |
| Coquitlam | Homes in the voluntary meter program, and new homes whose building permit was applied for after January 1, 2025. | No leak credit found. The City may note “check for possible leak” on a metered bill. | Finding the leak is not a City service; the owner arranges it. Source: our water supply |
| Port Coquitlam | No. Homes pay a flat annual fee. | Not applicable on a flat rate. | Not applicable. Source: utility bills |
| Port Moody | No. Single-family homes are not metered. | Not applicable on a flat rate. | Not applicable. Source: meter specifications |
Standard, accessible work at a published price, with your own fixture where noted. Anything behind a wall or under a floor is quoted first.
Replaced with your new toilet and a shut-off valve on the supply, which the plumbing code requires for every toilet. Taking away the old toilet is $35 per toilet.
Bathroom and kitchen faucets, pop-up drains and traps, with your own fixture.
Small shut-offs under sinks and toilets that seize or seep, replaced before the day you need them.
Standard and frost-free hose bibbs. The code asks for a frost-proof tap or an inside shut-off and drain, and protection against backflow.
Dishwashers, garburators and washing machines connected with new supply lines and tested.
Found with a moisture meter, opened only where needed and repaired, with a signed report of the leak and the repair on request.
Code: National Plumbing Code 2020 (the BC Plumbing Code 2024), Div. B 2.6.1.3.(4) toilet shut-offs, 2.6.1.4 outdoor taps and frost, 2.6.2.7 hose bibb backflow, Table 2.6.1.6 toilet flush volumes; BC Building Code 2024 7.1.2.1.(4) dual flush; Vancouver water efficiency requirements.
Toilets, faucets, valves and outdoor taps are priced for standard, accessible work, and the same job again at the same home on the same visit costs less. Hidden leaks are quoted after we find them; if we need to visit first, that visit is a $99 + GST assessment, paid before the visit and credited toward the repair when you go ahead.
Toilets
Includes attendance, a standard seal, bolts and supply line, installation, testing and cleanup. Old-toilet disposal is $35 per toilet, added to this price.
Includes attendance, a standard seal, bolts and supply line, installation, testing and cleanup. Old-toilet disposal is $35 per toilet, added to this price.
Bowl-only replacement on a sound, compatible carrier; customer supplies the bowl and the model-specific fitting kit. Includes attendance, a standard seal, bolts and supply line, installation, testing and cleanup. Old-toilet disposal is $35 per toilet, added to this price.
A custom quote.
Customer-supplied fixtures, with no extra call-out for a booked installation. Home toilets: $150 off each toilet after the first at the same home and visit. Demolition, relocation, repairs, tile, glass, wall finishing and extra waterproofing are separate; custom tiled showers need a renovation quote. Old-toilet disposal is $35 per toilet.
Faucets and appliances
Customer supplies the faucet. Includes removal and disposal, normal supply connections and leak testing. Drain work is separate.
Customer supplies the pop-up drain. Includes a standard P-trap, normal removal, connections and leak testing.
Customer supplies the faucet. A standard replacement with normal removal, connections and testing.
Customer supplies the dishwasher. A standard installation.
Customer supplies the unit. A standard installation; we confirm the existing mounting, drain and electrical connections.
Existing working valves and drain. Standard new hoses, hookup and testing included.
Standard accessible installations with customer-supplied fixtures; the price includes the call-out. The additional price is for the same service at the same home during the same visit. Where no additional price is shown, the combined work is quoted with no second call-out. Sink and vanity installation, cabinet or countertop changes, concealed pipe repairs, failed shutoffs, appliance hauling and electrical work are priced separately.
Shut-off valves and outdoor taps
Supplied and installed. A standard valve and accessible existing connections; the call-out is included.
Supplied and installed; the call-out is included.
Supplied and installed; the call-out is included.
Quoted after we see the job
Quoted after we see the job.
Quoted after we see the job.
Prices in CAD, plus GST. See all our prices
Toilets, faucets, shut-off valves, outdoor taps and appliance hookups have published prices for standard, accessible work, and a second toilet or faucet on the same visit costs less. A standard floor-mounted toilet replacement starts at $499. Taking away and disposing of the old toilet is $35 per toilet, added to that price. Hidden leaks are quoted after we find them, because the price depends on where the pipe is and what covers it. If we need to visit first, that visit is a $99 + GST assessment, paid before the visit and credited toward the repair when you go ahead.
Only if your home is billed by meter and your city has a leak credit. West Vancouver, the City of North Vancouver and Vancouver do, each with conditions: West Vancouver and Vancouver credit only buried leaks on the service line, and all three ask for proof of the repair. The District of North Vancouver, Port Coquitlam and Port Moody bill houses at a flat rate. On request, we give you a signed report that documents the leak and confirms the repair, for a water bill adjustment or your insurer.
Put a few drops of food colouring in the tank and do not flush. If colour shows in the bowl after 15 to 30 minutes, the flapper or seal is leaking. Vancouver and West Vancouver both publish this test, and West Vancouver notes toilets are the most common indoor leak.
If you have a meter you can see, turn off all water use and watch it. Then close the main shut-off where the water enters the house: West Vancouver’s guide says if the meter stops, the leak is inside the house. Vancouver asks that only a plumber or a qualified person open the City’s meter.
Usually not. Repairing a leak needs no plumbing permit in the City and District of North Vancouver, Vancouver, Burnaby and Coquitlam, or for a minor leak in Port Coquitlam, and replacing a fixture in the same spot is exempt in several of them. Moving a fixture or adding a new one does need a permit.
New toilets in BC must use no more than 4.8 L a flush; outside Vancouver, a dual-flush toilet of 6 L and 4.1 L also qualifies. In Vancouver even the full flush of a dual-flush toilet is capped at 4.8 L. Check the label before you buy.
Monday to Friday, 8 a.m. to 5 p.m. We are closed on weekends and statutory holidays. You can send us a request through the website or WhatsApp at any time, and we reply during business hours.
Send a photo and a line about what you see. We reply Monday to Friday, 8 a.m. to 5 p.m.
Who does the work: about Prosafe Plumbing & Mechanical.
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