Privacy Policy

Prosafe Plumbing and Mechanical Ltd. (“Prosafe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we handle it, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Information we collect

We collect only the personal information you choose to give us, mainly through our contact and estimate form, or when you call, email, or message us. This may include:

• Your name
• Your phone number
• Your email address
• Your property address or neighbourhood
• The service you are interested in and any details you share about your plumbing needs

We do not collect payment information through this website.

How we use your information

We use the information you provide only to:

• Respond to your enquiry and provide advice or a quote
• Arrange and carry out the plumbing services you request
• Contact you about your request or your project
• Keep proper records of the work we do for you

We do not use your information for unrelated marketing without your consent, and we never sell or rent your personal information to anyone.

Consent

By submitting our contact form or otherwise providing your information, you consent to our collecting and using it for the purposes described above. You may withdraw your consent at any time by contacting us, subject to any legal or contractual limits.

Service providers

We use a small number of trusted third-party services to run our website and communicate with you, which may include email delivery (to send and receive form messages), spam and bot protection (to keep our forms secure), and website hosting and analytics (to operate the site and understand, in aggregate, how it is used). These providers process information only on our behalf and are not permitted to use it for their own purposes. Some may process data outside Canada, in which case it is also subject to the laws of those jurisdictions.

Cookies and analytics

Our website may use cookies and similar technologies, including analytics tools, to understand how visitors use the site and to improve it. This information is aggregated and does not identify you personally. You can control or disable cookies through your browser settings.

We also use Google Ads conversion measurement, which may set advertising cookies to record when a visit to our website leads to a phone call or an estimate request. This helps us understand how our advertising performs. It is used only in aggregate to measure results and does not identify you personally.

How long we keep it

We keep your personal information only as long as needed to respond to your enquiry, provide our services, and meet our legal, accounting, and record-keeping obligations. After that, it is securely deleted or anonymized.

Keeping your information secure

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, using appropriate technical and organizational safeguards.

Your rights

Under Canadian privacy law, you have the right to ask what personal information we hold about you, to request a correction, and to ask that we delete it, subject to legal and contractual requirements. To make a request, please contact us using the details below.

Changes to this policy

We may update this policy from time to time. The current version, with its “last updated” date, will always be posted on this page.

Contact us

If you have any questions about this policy or your personal information, please contact us:

Prosafe Plumbing and Mechanical Ltd.
Email: info@prosafeplumbing.ca
Phone: 604 808 4477
Serving North & West Vancouver, Metro Vancouver and the Sea-to-Sky corridor, BC